Telecom reseller?

You are an IT consultant or support company. You are good at what you do so inevitably your customers ask whether you can do their telecom as well, especially now VoIP is the standard. It should be a simple enough process to find a partner to work with and make an additional and residual income but the reality is it isn’t.

As with any IT related product or service things go wrong which in itself is not an issue as long as you fix it in short order and take steps to prevent it happening again. However many providers play their cards very close to their chest and refuse either to assist in diagnosis or to allow access to the reports and traces which would assist you in doing so.

Occasionally customers go bust. It happens, especially following Covid. You’d expect to be able to walk away from the issue but in many cases it is the reseller who commits to the minimum term with the provider, not just your client. They then refuse to allow the license to be allocated to a new customer which, by any reasonable yardstick, is unreasonable and greedy profiteering.

Call rates are steadily reducing with most of the world, let alone the UK, accessible for between one and two pence per minute. This, coupled with a general reduction in volume, makes it harder to create and sustain a viable residual income. Add in the occasional small print item which allows the reseller to stop paying commission after a period and it becomes harder yet.

Then there is the issue of billing with billing engine services costing a significant chunk of turnover, let alone profit. All in all it can feel as if the cards are all stacked against you. If any of the above resonates with you get in touch with us.

We provide white label or associate status, full access to the back end for diagnosis etc as well as technical support services.

We do not penalize our resellers if their customer goes bust (as long as you exercise due diligence of course)

We pay on the service fee as well as call spend

We will provide billing lines for direct import into your accounts package so you can bill direct from your existing accounts along with everything else.

Not every card deck is stacked against you. We would rather help you create a full house. Let’s talk!