Pharmacies
The NHS is off loading services onto you, you need to ensure your pharmacist is dealing with the right calls, they need protecting from time wasters whilst offering a great service.
Most requested features
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IVR
Find out what they are calling about and route to the relevant person
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Call Queues
Don’t present an engaged tone, out them in a simple queue so they an be dealt with quickly.
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Transfer
Connect calls to the right person
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Open Close
Provide an easily customizable message for the emergency pharmacists using text-to-speech when closed. Open and close automatically.
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Announcements
The next pandemic is ready with advice messages to reduce the work load on staff.