Accountants
No matter what size your practice is, our system can help you manage the calls you make and receive with your prospects and customers. Call flows allow your staff to answer every call and quickly transfer calls to the recipient or their voicemail. Voicemails can be delivered via email if required.
Most requested features
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Call Groups
The team is getting the incoming calls to go to the right people and overflow them to a second group if they are busy.
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Voicemail to Email
Voicemail is recorded and then sent to email, where the user can listen to it on their mobile phone or PC. We also capture the caller’s number, saving you from having to replay the message for the person who rattles off their number too quickly.
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IVR
A larger practice with specialist teams can provide press 1 for payroll and 2 for any other option.
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Call Pick Up
If a phone is ringing in the room, someone else can pick that call up on their phone without leaving their desk.
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Call Transfer
Your team can transfer a call immediately or announce who is calling to see if the person wants to take the call.
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Call Parking
You can place a call into space. This is useful when the person isn’t yet at their desk or needs to get a file. They go to their desk and press a button or type a code, and the call comes to that phone.