Mobile Phone App, why is it useful?

Mobile Phone App, why is it useful?


Everybody knows the world has changed; people are mobile and in hybrid working agreements. The other thing that has changed is the customer's expectations, an Amazon-like culture is here where everyone likes the freedom to do what they want, but your business has to always be there for an immediate response.

Our mobile phone app can help.

When you leave your desk to go and get a coffee, you can answer the landline call on the mobile app. When you are on the other side of the office, you can call a customer using your mobile phone, sending the call out using the business number, not the mobile number. Moreover, the call log will show it is from that user, so it can be proven if there are call recordings or questions about whether someone was called back.

You don't have to run around for the phone if you are a car dealer standing in the lot.

The managing director of one of our customers said it was life-changing during the summer, as his admin staff were on holiday, and he was answering the phones, making the bookings, and ensuring his team knew which job to do next. With our mobile app, he could be flexible in the office, answering calls on his mobile.

You may not want your customers to have your mobile number if you are the business manager. I suffered from everyone believing the boss was the right person to call, meaning the team I was paying to deal with the calls didn't have any calls; I just had a lot of voicemails. Making a call from the app sends the business number out, so your customers don't need your mobile number. Staff can transfer calls to your mobile app when they decide it is the right thing to do.

Finally, do you want your sales staff to use their mobile phones?

When they leave, customers will still call them as they have stored the number, allowing them to move your customers on to their new company.

Our mobile app is a game changer for your business.

#mspphones #mobileapp #telecommunications