Microsoft Teams Integration
Within any organisation, there are different departments. Some will use Teams all day, while others will use a desk phone or an app to connect to the phone system.
Microsoft Teams integration brings the telephone system into the Teams app. Users can make and receive calls to mobiles and landline phones without leaving the app.
Integrated into the desktop and mobile app, the solution is reliable, allowing people to use their mobiles for work without giving away their mobile numbers.
Users can transfer calls between Teams and phone users, just like they have a physical phone on their desk.
Making it work is simple; your administrator adds it to your Office 365 tenant, and the functionality is available to users without making changes to their computer or mobile phone.
Microsoft Teams Integration FAQ
How does it work?
Our Microsoft Teams Integration works by registering itself as an application within your Microsoft 365 tenant. The application then looks at a group on the tenant that has been configured on the system to manage which staff members it should operate for, the application then allows Teams to route any calls via our telephone server meaning you can dial out on your companies number via Teams!
Users that are wanting to dial out and receieve calls via Teams must have at minimum a Teams Essentials license, a Teams Enterprise license or Microsoft 365 E3 or E5.
How long does deployment take?
Generally deployment takes 2-3 hours, the deployment requires an administration account to be created which our Teams integration can then use to configure Direct Routing and also configure the application on your Microsoft 365 tenant. This account must also temporarily be licensed with a Teams Essentials license; once configuration has finished the license can be revoked and moved to a staff member wishing to use the system.
How is it managed over the long term?
Either we can help manage it for you or alternatively we can give one of your administrators access to the portal.