IVR is a feature which can be used to improve customer service or drive your customers mad. It allows you to pass the call to the correct person or group of people to handle the query. It can also in different ways such as our out of hours service. It’s easy to configure and we will provide advise on how in our experience it will work for you.
Call Groups is about destinations for calls. We group a set of phones into a group and can then make them all ring at the same time, ring them in an order, or call the most idle, the phone that hasn’t been used for a while. Groups can be cascaded to give you the call flow you want.
At MSP Phones we like to make our solution work for you, so we do not have complex pricing plans. We have two plans, one where you pay for calls, the other where all calls are included.
All the features of our telephone system are included as standard, so as we suggest you use a new feature we are not having to have a conversation about costs.
All users get access to the desktop app and the mobile app.
We keep our customers loyal with transparent pricing. As we change our plans for new customers these are automatically applied to our existing customers, so as prices go down, you get to benefit even if you are in the middle of your contract.
With low call rates in the UK of 1p per minute to landline and 3p per minute to mobiles, plus other great prices around
A business has many departments to deal with customers, such as sales, service and parts. Incoming calls are given the option of which department they need and are quickly routed to the department. Should a customer select the wrong department they can quickly be transferred to the correct department.
During Covid a business was being inundated with calls, some wanting a refund some wanting to rebook. The IVR enabled them to filter the calls so the team could get the rebookings done rather than repeat the same message to people wanting a refund, which was email us.